Terms & Conditions

By creating an account, starting a trial or using IntraQ(the “Service”), you agree to these terms and to our Privacy Policy. If you accept on behalf of an organization, you confirm you have authority to bind it, and “you” means that organization.

IntraQ is a compliance and policy platform for HR teams. It centralizes HR knowledge, generates policies, tracks compliance obligations and gaps, supports HR decisions, and builds workflows. It includes IntraQ IQ, an assistant that answers questions about your workspace and can perform a fixed set of actions described in Section 11.

IntraQ maintains a lightweight employee roster and onboarding checklists so that policies and acknowledgments can be tied to real people, and it can create and send offer letters and employment agreements.

IntraQ is not a human resources information system. It does not process payroll, administer benefits, or carry out payroll-adjacent transactional HR functions. It is the compliance and policy layer that informs those activities.

We may add, change or remove features. Beta features are provided as-is.

• You must give accurate registration information and keep your credentials confidential. You are responsible for activity under your account.
• The person who creates a workspace becomes its owner and holds full administrative authority over it, including managing users, assigning roles and controlling billing.
• Each workspace represents one organization. Users hold one of five roles — Owner, Admin, Manager, Expert, User — listed here from most to least authority. What a person can see and do follows from their role.
• IntraQ, Inc. platform staff hold a separate administrative role used to operate the service. Section 15 of our Privacy Policy describes what that access can reach.

Trial. Every new workspace begins a 14-day trial automatically. The trial is granted once per workspace. During it you get up to 5 users, a monthly allowance of AI answers and policy generations, and access to compliance monitoring.

What happens when a trial ends. We do not suspend your account and we do not delete anything. Your data stays in place and remains accessible, and your users keep their seats. AI answers and policy generation stop, and compliance monitoring, single sign-on and API access are switched off until you choose a plan. Moving to the free Founders tier is a choice you make; it does not happen automatically.

Founders tier. Founders is free and remains free. It includes up to 5 users, a storage allowance, a monthly allowance of AI answers for the whole workspace, and a monthly limit on policy generation. Compliance monitoring, single sign-on and API access are not included.

We may change or discontinue free tier benefits with reasonable notice. Free and trial usage is subject to caps and rate limits.

• Growth, Team and Scale are billed monthly or annually through our payment processor, Stripe. Enterprise is quoted by our sales team and is not purchased through self-service checkout.
• Each paid plan has a base price that includes a number of users. Users beyond that number are charged at the plan’s per-user rate. On the trial, expired-trial and Founders tiers the 5-user limit is a hard cap rather than an overage — the sixth activation is refused.
• An invitation you have sent but nobody has accepted does not consume a seat and is never billed. A seat is consumed when a person actually gains access.
• A seat assigned during a billing period remains billable for the remainder of that period, even if you revoke that person’s access immediately. We are telling you this plainly because it means you can see a charge for someone you removed mid-cycle. It exists so that a single paid seat cannot be cycled through many people within one period.
• Changing plan or adding seats mid-cycle invoices the prorated difference immediately and keeps your existing billing date. Reducing seats produces a credit against your next invoice rather than a mid-cycle refund.
• Fees are otherwise non-refundable, except where the law requires otherwise or your written agreement says so.
• If you exceed your monthly AI allowance we absorb a modest overage rather than billing you for it. Past a firm ceiling, AI features pause until the next period or until you move to a larger plan.
• We may suspend an account for non-payment, for use that breaches these terms, or for fraudulent activity.

We may adjust pricing with at least 30 days’ notice to existing customers. New pricing applies from your next renewal. You may change or cancel your plan at any time, effective at the end of your current billing period.

You can cancel or change your plan yourself in the product, or through the billing portal. Cancellation takes effect at the end of your current billing period, and you can reverse it before then. When it completes, your workspace moves to the Founders tier and the features that plan does not include become unavailable.

We do not delete your data when you cancel, downgrade or let a trial expire. It stays where it is. Deletion happens when you ask for it — Section 19 of our Privacy Policy describes how that works.

You can download individual documents at any time. There is currently no single action that exports an entire workspace. If you need a complete copy of your content, contact us and we will arrange it — ideally before you cancel, not after.

“Customer Content” means everything you submit, create or generate through the Service: policies, handbooks, compliance documents, uploaded files, employee and onboarding records, offer letters and agreements, acknowledgments, workflows, questions, generated outputs and audit records.

You own your Customer Content. You grant IntraQ, Inc. a limited licence to use it solely to operate and secure the Service, to provide support, and to meet legal obligations. Content the Service generates from your inputs belongs to you.

You confirm you have the rights necessary to submit your Customer Content and that it does not infringe anyone else’s rights or break the law.

We treat Customer Content as confidential. We do not sell it, share it with advertisers, or use it for marketing. IntraQ, Inc. does not train any AI model on your Customer Content. We operate no model training of any kind.

We disclose Customer Content only to the service providers needed to run the Service — listed in Section 14 of our Privacy Policy — or where the law requires it.

IntraQ uses artificial intelligence to draft policies, answer questions and make recommendations. AI output is guidance. It can be wrong, incomplete or out of date.

Material the Service generates is a draft. You are responsible for reviewing, validating and adapting it, and for obtaining qualified human or legal review where appropriate, before you rely on it or publish it. IntraQ is not a substitute for legal counsel, an HR professional or a compliance expert.

We do not guarantee that anything IntraQ generates complies with the federal, state or local law that applies to you. Requirements vary by jurisdiction, industry and company size. We provide state-specific guidance where we can; the obligation to comply remains yours.

Compliance scores, posture, control states, evidence states, coverage and findings in IntraQ are our internal assessments of controls and evidence. They are not legal determinations, opinions or conclusions, and they do not establish that your organization is compliant with any law, regulation or standard. We do not represent that the Service identifies every legal obligation that applies to you, or that its coverage of applicable law is complete.

Not everything in IntraQ is AI. Compliance scoring, control evaluation, applicability and coverage are computed deterministically from your data. Where an AI model drafts an answer, figures that do not appear in the underlying evidence are rejected rather than shown to you.

IQ is a feature of the Service. It is not a person, a licensed professional, or a separate legal entity. When we describe what IQ does, says or decides, we mean automated software operated by IntraQ, Inc.. IQ has no independent authority, and nothing it generates is a representation, commitment or professional advice from IntraQ, Inc. beyond what these terms say.

What IQ can do is deliberately bounded:

• IQ can only perform actions from a fixed, reviewed set of capabilities. It cannot run arbitrary commands or invent new ones, and a request it does not recognise is discarded rather than attempted.
• IQ cannot publish a policy. It can only produce a draft, which a person has to review and approve before it becomes live.
• Actions that change data, and actions that read information about an individual employee, are checked against your actual permissions on our servers before they run — using your current role, not a role asserted by the request. If your access is reduced, that takes effect immediately.
• Every action IQ takes that changes data is recorded in your workspace activity log.
• Your instruction is the authorization. When you ask IQ to do something within its capabilities, it does it — there is no separate confirmation step. Asking IQ to draft a policy produces a draft document. Asking it to assign a compliance gap assigns it and notifies the person named. Publishing a policy is the exception described above and always requires human approval.

The Service sends content to third-party AI providers — currently OpenAI, Anthropic and Google — to generate answers and documents and to build the search index. We select the provider and model automatically; you do not choose one.

Content sent to a provider can include employee names, work email addresses, job titles and reporting relationships, and it is not masked or anonymized first. Section 12 of our Privacy Policy sets this out in detail. If that matters to your organization, review it before you put workforce data into the Service.

What a provider does with content after processing it is governed by that provider’s own terms and by any agreement between us and them. We make no representation in these terms about a provider’s retention or model training practices, and we cannot guarantee a third party’s internal practices. If that is material to you, review the provider’s terms and raise it with us before you put sensitive data into the Service.

You can connect the Service to Google Drive, Microsoft SharePoint and OneDrive, and Slack. We access only what you authorize.

IntraQ reads connected content and does not create, modify or delete anything in a connected service. That is enforced in our software in several independent places and checked automatically before every release. Your use of a connected service remains subject to that provider’s own terms.

When you put information about employees or job candidates into the Service, you decide what is collected and why. You are responsible for having the legal basis to do so and for giving those people whatever notice the law requires. We handle that information on your instructions.

Sending an offer letter through the Service stores the candidate details you enter, including compensation and home address, and records delivery, opening and signature events with the associated IP addresses.

Accepting an offer does not create an IntraQ login for that person. It creates an employee record. Granting someone access to the Service is a separate action taken by an owner or admin, and it consumes a seat.

You agree not to:

• upload unlawful, infringing, discriminatory or harmful content;
• use the Service to produce content that violates employment law, discriminates against a protected class, or encourages illegal conduct;
• reverse engineer, decompile or interfere with the Service;
• attempt to bypass rate limits, security controls or access restrictions, including attempting to direct IQ to act outside your own permissions;
• upload content you do not have the right to share, including another party’s confidential information;
• use the Service to generate spam, phishing content or malicious code;
• share your credentials or allow unauthorized access to your workspace.

We apply administrative, technical and organizational security measures. Section 17 of our Privacy Policy describes them, in terms of what they do rather than how they are built.

IntraQ, Inc. does not hold a SOC 2 report and does not hold any third-party security certification, attestation or audit opinion. Nothing in these terms, in any plan description, or in any sales material should be read as claiming one. If you see such a claim anywhere in our product or marketing, it is an error and we want to hear about it.

You are responsible for keeping credentials confidential, managing who has access inside your workspace, and configuring the security settings available to you.

We work to keep the Service available and to respond to support requests promptly. Support response times associated with plans are targets, not guarantees, and we do not commit to an uptime percentage in these terms. Where a written agreement with you sets a service level, that agreement governs.

The Service, including its software, interfaces, models of compliance logic, templates and orchestration, belongs to IntraQ, Inc. or its licensors. You receive a limited, non-exclusive, non-transferable right to use it during your subscription.

You keep ownership of your Customer Content, including content the Service generates from your inputs. You agree not to copy, modify, create derivative works from, reverse engineer or extract source code from the Service.

If you give us feedback, suggestions or ideas, you grant IntraQ, Inc. a perpetual, irrevocable, worldwide, royalty-free licence to use and incorporate them without restriction or compensation.

We may suspend or terminate access immediately if you breach these terms, act fraudulently, abuse the Service, create a security risk, or where the law requires it.

You may terminate at any time; termination takes effect at the end of your current billing period. See Section 7 for what happens to your data — the short version is that it stays until you ask us to remove it.

Provisions intended to survive termination do so, including those covering intellectual property, confidentiality, limitation of liability, indemnification and dispute resolution.

THE SERVICE AND ALL AI-GENERATED OUTPUT, INCLUDING OUTPUT FROM INTRAQ IQ, ARE PROVIDED “AS IS” AND “AS AVAILABLE”. IntraQ, Inc. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

AI OUTPUT MAY BE INACCURATE, INCOMPLETE OR OUT OF DATE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE.

IntraQ, Inc. DOES NOT PROVIDE LEGAL, HR OR COMPLIANCE ADVICE. THE SERVICE IS NOT A SUBSTITUTE FOR PROFESSIONAL COUNSEL.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IntraQ, Inc. AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE.

OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID IntraQ, Inc. IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR $100 IF YOU MADE NO PAYMENTS.

SOME JURISDICTIONS DO NOT ALLOW THESE EXCLUSIONS, SO THEY MAY NOT APPLY TO YOU.

You agree to defend, indemnify and hold harmless IntraQ, Inc. and its affiliates from claims, damages, losses, liabilities and expenses (including reasonable legal fees) arising from (a) your Customer Content; (b) your use of the Service in breach of these terms; (c) your violation of any law or third-party right; or (d) a dispute between you and a third party.

These terms are governed by the laws of the State of Texas, USA, without regard to conflict of laws principles. Disputes will be resolved exclusively in the state or federal courts located in Texas, and you consent to the jurisdiction of those courts.

For disputes under $10,000, you agree to attempt informal resolution first by contacting legal@intraqai.com and allowing 30 days to resolve the matter before starting proceedings.

We may update these terms. We will change the Last updated date above, and we will tell you by email or in the product about a change that materially affects your rights or obligations. Continued use after a change takes effect means you accept the revised terms. If you do not agree, stop using the Service and terminate your subscription.

• Entire agreement: these terms, our Privacy Policy and any written agreement you sign with IntraQ, Inc. are the entire agreement between us.
• Severability: if a provision is unenforceable, the rest stays in effect.
• Waiver: not enforcing a provision does not waive it.
• Assignment: you may not assign these terms without our written consent. We may assign them.
• Force majeure: we are not liable for delays caused by events beyond our reasonable control.